Welcome to FreeMascot.com



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Frequently Asked Questions

1. What are my payment options?

Now we accept VISA and Mastercard online payment, and also support pay-pal bill if customer has a pay-pal account. And we also accept wire transfer. Our website is secured by GoDaddy SSL certificate to ensure that your personal information is encrypted and secure when you communicate with us. We do not store any credit card information. All billing information is processed by secured credit cards payment gateway.

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

2. How do I cancel my order?

Please contact us immediately if you need to cancel an order. Order cancellations can only be processed if the order has not already been shipped out. Once shipped, we require you to return the package back to us before a refund can take place. You are responsible for all shipping charges incurred.

3. Where are your products shipped from?

Most of products are shipped from our facility in Singapore or Hongkong and some other will be shipped out from our factory in China directly.

4. What countries do you ship to?

Now we supply worldwide free shipping service to our customers and you can also choose Express Shipping Service if you want to receive it sooner. We charge an extra shipping fee for express shipping service which according to the weight and destination.

5. How long does shipping take?

After you placed an order on website, it will take 1-3 days to process and ship it out. Once package shipped out, it will take 10-25 business days to receive it by registered airmail, or take 3-5 days if you choose express shipping service. Usually we will add the tracking number in our system, and you can check your order status on website when package shipped out. And you can track it on carrier's website when you got the tracking number. Here are some major carrier's official site links:

USPS: http://www.usps.com              DHL: http://www.dhl.com                            Singapore Post: http://www.singpost.com/        FedEx: http://www.fedex.com            EMS: http://ems.com.cn/english.html

Usually it will take 2-3 days for to update the tracking information on carrier's website. Please be patient and track it again after 1-2 more days if they didn't show up.

6. Do I have to pay for customs taxes?

Usually you will not be charged any customs taxes. But some countries (European and South America) have a strict customs policy on import goods, you may get charged for your package if you choose express shipping.