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Frequently Asked Questions

Which laser should I buy?

Check out our Laser Buying Guide to get an answer to this question. The guide covers basic laser terminology and advice on choosing a laser.

What are my payment options?

Now we accept VISA and Mastercard online payment, and also support paypal bill if customer has a paypal account. And we also accept wire transfer.
Our website is secured by GoDaddy SSL certificate to ensure that your personal information is encrypted and secure when you communicate with us. We do not store any credit card information. All billing information is processed by secured credit cards payment gateway.
We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

Why the merchant name on my bill is not Laserpoints.com?

Because we used the third party credit cards payment gateway for online credit cards payment, the merchant name on your bill will be "CTBill*FreeMascot ltd" Not our domain. Please don't charge back the bill when you found this merchat on your bill and also please contact us to confirm it you have any questions and concerns on your bill.

How do I cancel my order?

Please contact us immediately if you need to cancel an order. Order cancellations can only be processed if the order has not already been shipped out. Once shipped, we require you to return the package back to us before a refund can take place. You are responsible for all shipping charges incurred.

Where are your lasers shipped from?

Most of packages are shipped from facility in Singapore and some packages will be shipped out from our factory in China directly.

What countries do you ship to?

Now we supply worldwide free shipping service to our customers and you can also choose Express Shipping Service if you want to receive it sooner. We charge an extra shipping fee for express shipping service which according to the weight and destination.

Do I have to pay for customs taxes?

Usually you will not be charged any customs taxes. But some countries (European and South America) have a strict customs policy on import goods, you may get charged for your package if you choose express shipping.

Are lasers legal?

In the United States, lasers are 100% legal to own and operate on a federal level. It’s your actions with a laser that can become illegal, for example, shining a laser at flying aircrafts, a moving vehicle, or police officer. For customers not in USA, please check your local law or authorities.

How long does shipping take?

After you placed an order on website, it will take 1-3 days to process and ship it out.  Once package shipped out, it will take 10-25 business days to receive it by registered airmail, or take 3-5 days if you choose express shipping service. Usually we will add the tracking number in our system, and you can check your order status on website when package shipped out. And you can track it on carrier's website when you got the tracking number. Here are some major carrier's official site links:
USPS: http://www.usps.com                 DHL: http://www.dhl.com          Singapore Post: http://www.singpost.com/            FedEx: http://www.fedex.com           EMS: http://ems.com.cn/english.html

Can I burn stuff with your laser?

All our focusable lasers can burn stuff, according to the laser wavelenght and outpot power, they can burn matches, pop balloons, light cigars, burn plastics, paper, CDs and other materieal in dark color. And some high power lasers without focsuable lens still can light matches. You can check our laser pointer buying guide or contact us to get more information on your laser you like.

Why the tracking information does not show up on the tracking website?

Usually it will take 2-3 days to update the tracking information on carrier's website. Please be patient and track it again after 1-2 more days. Here are the estimate delivery time when package shipped out:
USPS(US only): 10-15 Business Days              DHL: 3-5 Business Days             Singapore Post: 15-25 Business Days              FedEx: 2-5 Business Days            EMS: 7-10 Business Days

Does my laser require maintenance?

No, lasers do not require routine maintenance. The only time your laser may need maintenance is if the lens becomes dirty. A sign of a dirty lens is if the laser beam and projected dot becomes scattered. Please follow the lens cleaning instructions to clean the lens of your laser.

What is the warranty on my laser?

All the laser pointers have 3 months limited warranty, and we supply a One-Year warranty for SKY series laser pointers. Check our warranty policy and get more detials.